返金および交換ポリシー

オンライン購入（国内および海外）

チャトゥチャック店頭購入の場合

商品開封後に破損や不良が見つかった場合、またはご注文内容と異なる商品をお受け取りになった場合は、ご購入日より7日以内に、ご購入時のレシートをご提示のうえご連絡ください。返品・交換の手続きを承ります。
商品に破損や不良がある場合を除き、お客様都合による返金はお受けしておりません。
また、ご購入商品が在庫切れの場合には、該当商品の代金を返金し、ご購入時と同じお支払い方法にて返金処理を行います。
破損または不良品であり、かつ同一商品の在庫がある場合には、代替品をご提供する場合がございます。
返品手続きは、返品システムへの登録が完了した日より7営業日以内に処理いたします。
返金または交換品は、チャトゥチャック店舗の営業日に店頭にてお受け取りいただけます。郵送での返送をご希望の場合は、送料はお客様のご負担となります。

ECOTOPIA委託販売店でのご購入の場合

Return/Replacement Policy

Online Purchase both domestically and internationally

Our aim is that all our products reach you in perfect condition. If the products arrive with damaged or faulty; or receive an incorrect order please contact us within 24 hours of the date receive.
We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and funds will be credited to the same payment method used.
If your item is damaged or faulty and we have stock for the same item, we may offer a replacement.
Online purchases can only be returned online. Please allow 28 days for your return to be received and processed.
All returns, exchanges, and price adjustments must be made in Thailand.
In case of shipping costs for returned products via post, the customer will be responsible for them, or the customer can pick up the products at the Chatuchak branch store with free of charge.

Chatuchak Store Purchase

If the product is damaged or defective after unpacking or if you receive an incorrect order, please contact us within 7 days from the date of purchase with proof of purchase in the form of a receipt for return/replacement policy.
We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and funds will be credited to the same payment method used.
If your item is damaged or faulty and we have stock for the same item, we may offer a replacement.
We will process the return within 7 business days from the date we have received the request into the returns system. Customers can pick up the returned product at the Chatuchak branch on a weekend, or customers are responsible for the shipping costs if they want the product returned via post.

ECOTOPIA Purchase

Please bring the payment receipt to show the staff at the branch where the product was purchased to exchange the product through the department store system within 7 days.